Privacy Policy
Focus Eye Care Hospital, D. No. 10, Meka Vari Street, 11th Ward, Repalle, Andhra Pradesh 522265 is committed to protecting the privacy of every patient and visitor.
This policy explains what information we collect, how we use it, and how we protect it. By using this website or contacting us through any channel, you agree to the terms of this policy.
This policy is effective as of 2025 and is reviewed periodically.
1. Information We Collect
When you contact us through this website, by phone, or via WhatsApp, we may collect the following. We do not collect payment information through this website.
Your name
Your phone number
The nature of your medical enquiry
Any information you share during a consultation
2. How We Use Your Information
Information collected is used only to fulfil the following purposes. We do not use your information for unsolicited marketing or share it with third parties for commercial purposes.
Respond to your medical enquiry
Schedule appointments
Follow up on your treatment or consultation
Send appointment reminders where you have consented
3. Aarogyasri and Insurance Processing
If you use our cashless services under the Aarogyasri Health Scheme (formerly Dr. YSR Aarogyasri, now operating as Dr. NTR Vaidya Seva Health Scheme), EHS, JHS, or a private insurance scheme, we are required to share relevant clinical and personal information with the scheme authority or insurance provider for pre-authorisation and claims processing. This is done in accordance with applicable government scheme guidelines and insurance policy requirements.
4. How We Protect Your Information
Patient information is stored securely and accessed only by authorised clinical and administrative staff. We do not store sensitive personal or medical information on this website.
5. Cookies and Website Data
This website may use basic cookies to understand how visitors use the site. No personally identifiable information is collected through cookies. You can disable cookies in your browser settings at any time.
6. Third Party Services
This website uses Google Analytics to understand visitor behaviour in aggregate. No personal data is shared with Google through this service. WhatsApp messages sent through our website links are processed by WhatsApp and subject to WhatsApp's own privacy policy.
7. Your Rights
Under the Digital Personal Data Protection Act 2023, you have the right to exercise the following. To exercise any of these rights, contact us directly.
Know what personal data we hold about you
Request correction of inaccurate information
Request deletion of your data where applicable
Withdraw consent for non-essential communications
8. Contact for Privacy Queries
Focus Eye Care Hospital D. No. 10, Meka Vari Street, 11th Ward Repalle, Andhra Pradesh 522265 Phone: 088868 59595
9. Changes to This Policy
We may update this policy from time to time. The current version will always be available on this page. Continued use of our services after any update constitutes acceptance of the revised policy.